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We hope you love your items as much as we loved choosing them for our shop, however if you are not completely satisfied we do offer a 100% free of charge returns service. All we ask is you post your return within 7 days of receipt and all items must still have their original packaging in tact. If this is the case follow the simple steps below and we'll take care of the rest.
In order for us to process your return promptly please select which of the below explanations most closely reflects why you're returning the item and then write this on the dispatch note included in your delivery. You must then include the dispatch note in with the return (if the dispatch note is lost please enclose a sip of paper stating your order number and the reason code):
|REASON CODE 1||On viewing the item, I've decided it's not what I'm looking for. Please refund me in full.|
|REASON CODE 2||I'm happy with item but the one I received has some flaws, please resend it.|
|REASON CODE 3||The item arrives too late so I no longer need it please refund me in full.|
|REASON CODE 4||The item is not what I ordered please resend the correct item.|
|REASON CODE 5||The item is not what I ordered please refund me in full.|
|REASON CODE 6||I received a damaged item but I would still like it so please resend .|
|REASON CODE 7||I received a damaged item and I no longer require the item so please refund me.|
|REASON CODE 8||Other - please write a brief explanation on the note.|
Please note, non of the above affect you statutory rights in anyway, they're just designed to help us process the return promptly.
Occasions Retail Limited
Unit 3, Airfield Industrial Estate
The only exceptions to this policy are any items we provide that are personalised before they reach you. The personalisation renders these items unsellable and therefore the may not be returned.
We hope this helps but if you have any questions please don't hesitate to get in touch with any of our customer service team at email@example.com or on the phone at 01296 662111.
Please note this applies to UK residents only, international customers please contact us on the above email address.