Refunds and Returns
We hope you love your items as much as we loved choosing them for our shop, however if you are not completely satisfied we do offer a 100% free of charge returns service.
All we ask is you post your return within 7 days of receipt and all items must still have their original packaging in tact. If this is the case follow the simple steps below and we'll take care of the rest:
- Package up your return and include your initial dispatch note or something else that clearly states your order number.
- Clearly label your package with the freepost return address given below (hand written or printed is fine).
- Where you would normally place the stamp, write 2nd class.
- Hand you package in at any post office counter and ask for a Certficate of Posting. This certificate is provided free of charge and you need to hold on to it until we have confirmed receipt of your parcel.
- There is no need to wait for your refund, if you contact us at this point confirming exactly what you are returning and why (damaged, unwanted etc.) we will issue a full refund within 1 working day.
- On receipt of your return we will email you to confirm everything has been received OK and at this point you dispose of the Certificate of Posting.
- If you chose not to contact us when you handed in your package at the post office we will issue your refund on receipt.
Freepost Address:
Freepost RSGR-KHAY-JGZL
Occasions Retail Limited
Unit 9, 64-66 Akeman Street
Tring
Hertfordshire
HP23 6AF
We hope this helps but if you have any questions please don't hesitate to get in touch with any of our customer service team at cs@occasionsdirect.co.uk or on the phone at 0870 803 2899.
Please note this applies to UK residents only, international customers please contact us on the above email address.
